Privacy policy

Privacy Policy

Effective Date: January 1, 2026

At Gala Flooring and Design, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and share your information when you visit or make a purchase from our website, hosted on Wix.

1. Information We Collect

When you visit our website, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

The types of information we collect include:

Device Information
Includes details about your web browser, IP address, time zone, and some of the cookies installed on your device.

Usage Information
Includes information about the individual web pages or products you view, what websites or search terms referred you to the site, and how you interact with the site.

Order Information
When you make a purchase or attempt to make a purchase, we collect certain information from you including your name, billing address, shipping address, payment information, email address, and phone number.

2. How We Use Your Information

We use the information we collect from you to:

  • Fulfill orders placed through the site (including processing payment information, arranging shipping, and providing invoices or confirmations)
  • Communicate with you
  • Screen orders for potential risk or fraud
  • Improve and optimize our website

Specifically, we partner with Microsoft Clarity and Microsoft Advertising to better understand how visitors interact with our website. These tools provide behavioral analytics such as session replay, heatmaps, and engagement metrics, helping us improve user experience and enhance our marketing efforts.

3. Behavioral Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be relevant to you.

For example, we partner with Microsoft Advertising to display ads based on browsing behavior and interests.

4. Cookies and Tracking Technologies

We use first-party and third-party cookies and similar tracking technologies to collect information about your browsing behavior on our website.

These technologies help us:

  • Analyze website traffic
  • Improve website functionality
  • Measure marketing effectiveness
  • Provide a better user experience

You can disable cookies through your browser settings if you prefer not to allow them.

5. Data Retention

When you place an order or submit information through our website, we will maintain your information for our records unless and until you request that we delete it.

6. SMS Messaging Terms

Gala Flooring and Design respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data.

Data Collection
We collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information may be collected through the website contact form, email, rental agreement, or third-party reservation systems.

Data Usage
We use your data solely for sending informational text messages.

Data Security
We protect your data with secure storage measures to prevent unauthorized access.

Data Retention
We retain your information while you are subscribed to our SMS service. You may request deletion of your information at any time.

Message and Data Rates
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

Messages are recurring and message frequency varies.

Help and Support
You can contact Gala Flooring and Design at (818) 743-4378 or info@galafd.com for help or to stop receiving messages.

Opt-Out
You may opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to info@galafd.com or (818) 743-4378. After unsubscribing, you will receive a final SMS confirming you have been removed from the list within 24 hours.

You may also send HELP for additional assistance and you will receive a response including our phone number, email, and website.

Non-Sharing Clause
We do not share your data with third parties for marketing purposes. Gala Flooring and Design will not sell, rent, or share collected mobile phone numbers.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational updates.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Email: info@galafd.com
Phone: (818) 743-4378

By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.